Digital platforms are reshaping trade in emerging markets, but their rules for sellers, buyers and complementors are rarely examined. We analyse eight platforms in North Africa and South Asia, drawing on docum…
Service firms increasingly invite customers to help design new offers, but the benefits depend on how and when customers are involved. In a field study of nine hotel and healthcare organisations, we compare co…
Family businesses must protect their core activities while exploring new ones, a balance known as ambidexterity. Using a survey of 214 firms across three regions, we examine how ownership structure, generation…
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